To handle a complaint on forms / social media as I suggested earlier we should have a positive dialogue with the customer and try to solve the problem which he/she has faced amicably. After making sure that the complaint is resolved. Request the customer to give a thanks on the same forum sing that the issue is resolved. Because there are lots of people there who is the part of forum and which gives a positive impact on them in respect to our brand.
In case of blog. It will be same process but in this case we have to contact the clog owner to convey our message. But there are lots of cases where our competitors can also leave some negative comments to defame our brand name. In this case we can directly approach google via google forum and give a complaint against them. But before doing so we should have a proper evidence that we are not wrong and it’s the competitor who is trying to defame our brand name.
For instance, if there is a customer who didn’t got good service from our company he might end up putting something negative on the internet. Which might harm the reputation of the website/ business.
Following below are some of my suggestions which can help to maintain the reputation. Obviously there are some cost involved in it which might incur in the process of doing this. But doing so it will only increase our brand value.
- If we see any complaints on any form or social media. We should be quick enough to reply for their grievance. For ex there was one of my client called for ex, ABC (I am not giving the real name since I have not taken permission from them to publicize their name), which was basically into hair and scalp treatment. Since the number of clients were more. So it was obvious that some clients didn’t feel they got the correct type of service which they deserved. So some of the customers go online and put some negative comments. Hence I was responsible for eliminating those comments with fair dialogue with customers. Now here come two things either to give them the service or to refund the money. We suggested to give them a service again. Because refund of money is something which is coming as loss for the company. So most of the customers were happy about giving them service again. This way we kept the negative comments on a lower side.
- It’s true that customer is the king. We should treat the customer as the king. Even after the sale is done there should a constant touch with customer. For ex giving them some complementary offer or discount. The two thing we should expect is one business and then good reputation on social media. Just request to give a thanks / feedback on our social platform so that others feel yes the company is good and genuine.
- With more and more dialogues with customers through digital medium the less of complaints and less cost of complaints. Because no one likes dump and deaf. If there is proper reply, then there will be less of complaints hence cost involved in it will reduce considerably.
- We should make sure whatever we promise to clients, do we offer them and that too on time. Are all the commitments written on the website is crisp and clear with terms and conditions if any? Because most of the time customer gets confused what’s written on website and what they actually get in the end. So we should be clear enough when there is any announcement or statement given on website, social media or advertisement.
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Yes friends I am going to be father. And I am the happiest person in this word. I feel like I am in heaven. It was Saturday when I came to know that my wife is pregnant after we had done a PT at home and when it came positive I was on top of this world.
I rushed my wife to nearby hospital to confirm the pregnancy test by evening 9 o clock. Doctors done through test and investigations and confirmed me that my wife is 2 months pregnant. Soon I distributed sweets to all the hospital staff and doctors.
Doctors told us to come back by 16th August to know the baby position, heartbeat, health etc. I took the medicines prescribed by the doctors and headed back to home. Doctor specifically told my wife to take rest and don’t do any hard work for 3 to 4 months also avoid traveling as much as possible.
Then the next thing was to inform my in laws and my parents regarding this good news. And I informed my wife’s dad, mom, sister back in Kerala. And next day the good news was informed to my wife’s brother at Singapore. All were very very happy after knowing this news.
Lots of complements came from my in-laws. Then I informed my parents. My dad was very happy and came home with sweets to wish us. Until now everything is going fine and my wife is in good health. I am waiting desperately and anxiously for march 29th 2013 when my daughter or son will come. As doctor has told me 29th is the due date.
Well I am having faith in god and praying to give me a healthy child
What makes a person successful? How do we recognize success? To some people, success might mean wealth. To others , it is recognition, good health, a good family, happiness, satisfaction, and peace of mind. What this really tell us is that success is subjective. Success means different things to different people. The definition that I feel best summarize “success” is :
Success is the progressive relation of a worthy goal.—By Earl Nightingale
Lets look a these definitions carefully.
“Progressive” means that success is a journey, not a destination. We never arrive. After we reach one goal, we go on to next and next and so on.
“Realization” means it is an experience. Outside forces cannot make feel successful. I have to feel it within myself. It is internal not external. That’s why what often appears as success externally may be total hollowness within.
“Worthiness” refers to our value system without which goals can be unworthy. Which are we heading? Towards positive or negative goals? Worthiness determines the quality of the journey. That is what gives meaning and fulfillment. Goals are important because they give us sense of direction.
Success without fulfillment is empty.
Some Obstacles to success
2 Fear of failure / success; lace of esteem
3 No plan
4 Lack of formalized goals
5 Life changes
7 Family responsibilities
8 Financial security issues
9 Lack of focus, being muddled
10 Giving up vision for promise of money
11 Doing too much alone
13 Lack of commitment
14 Lack of training
15 Lack of persistence
16 Lack of priorities
The Winning Edge
In order to get the winning edge, We need to strive for excellence, not perfection, Striving for perfection is neurotic; striving for excellence is progress, because there is nothing that cant be done better or improved
All that we need is a little edge. The wining horse in race may win with 5-to-1 or 10-to-1 odds. Do you think he is five or ten time faster than other horses? Of course not . He may only be faster by a fraction, by a nose, but the rewards are five or ten times grater.
It it fair? Who cares? It doesn’t matter. Those are the rules of the game. That is why the game is played. The same is true in our lives. Successful people are not ten times smarter than the people who fail. They may be fractionally, better,but the rewards are ten times bigger.
We don’t need to improve 1000% in any one area. All you need is to improve 1% in 1000 different areas, which is a lot easier. That is the winning edge!